Refund Policy

Services covered by this policy are currently supplied by Academy of Design Excellence (Pvt) Ltd., Sri Lanka, registered address 166/A, FIELD VIEW, BANGALAWATTA, HAPUGALA, WAKWELLA, Sri Lanka.

This policy applies to ADE purchases made directly through thisisade.com. A third-party seller or provider may have separate terms for a transaction that is not sold by ADE.

Paid ADE access is normally activated after successful payment confirmation from the selected payment provider. Automated access may be available within a few minutes. If you have been successfully charged but the purchased access is not available, contact payments@thisisade.com and include the email used for purchase and any transaction reference available to you.

For an initial subscription payment or other digital purchase made directly from ADE, you may submit a refund request within 7 calendar days of the transaction. Submitting a request does not automatically guarantee a refund; ADE will review the circumstances and any applicable consumer-law requirements.

A refund will generally be considered where there is a duplicate or incorrect charge, the purchased digital access was not delivered because of an ADE or payment-processing problem that could not reasonably be resolved, a significant technical fault prevented reasonable use of the purchased service, the transaction was unauthorized and verified through an appropriate investigation, or applicable law requires a refund.

Because ADE provides immediately accessible digital services, a discretionary refund may be declined where substantial paid content or benefits have already been consumed. Examples may include completing a substantial portion of a course, submitting graded assessments, receiving a final credential based on the purchased learning, substantially using paid digital tools or downloading materials intended for continued offline use.

This limitation does not remove any mandatory refund or consumer right that applies under law.

You may cancel a recurring subscription before its next renewal through the billing controls made available to your account or by contacting ADE where those controls are unavailable. Cancellation normally stops future renewal and allows access through the end of the already-paid billing period.

If a recurring subscription renews and you intended to cancel it, contact ADE within 3 calendar days of the renewal. Where there has been no meaningful use of the renewed paid benefits after the renewal and no other restriction applies, ADE may approve a refund of that renewal. Requests outside this period will be assessed under applicable law and the circumstances of the transaction.

Email payments@thisisade.com with the account email, transaction or payment reference if available, the item or plan purchased, purchase date and a short explanation of the issue. Do not email full card numbers, CVV codes, banking passwords or other sensitive payment credentials.

ADE aims to review a complete refund request within 5 business days. If approved, we aim to submit the refund to the original payment method within 7 business days after approval. The payment processor, card network or issuing bank may require additional time before the refunded amount appears in your account.

Approved refunds are normally returned to the original payment method used for the transaction. A full approved refund normally ends the paid entitlement that was refunded, but ADE does not delete academic history, completed assessment records or credentials solely because a payment was refunded. If the account has another valid entitlement to the same content, access may continue under that separate entitlement.

Partial refunds are exceptional and do not automatically remove access. Where a partial refund is approved, ADE records the financial adjustment and any access change separately so the accounting record and entitlement decision remain auditable.

When Stripe confirms a successful refund or billing adjustment, ADE records the adjustment against the original payment and issues an ADE credit note where the transaction can be identified. The credit note carries its own unique ADE reference and, where available, links back to the original ADE invoice and payment-provider reference.

ADE credit notes are ordinary billing-adjustment documents unless ADE is separately registered for VAT and the applicable transaction requires a statutory tax credit note.

ADE charges the currency displayed at checkout. Current individual ADE membership prices are denominated in USD. Your card issuer, bank or payment provider may apply its own currency conversion, exchange rate or cross-border fee; those charges are outside ADE's control.

ADE will show any tax collected by ADE before payment. ADE does not label an invoice as a VAT Tax Invoice or add Sri Lankan VAT merely because ADE has a Taxpayer Identification Number (TIN). VAT treatment will change only if ADE's VAT-registration status and applicable transaction rules require it.

If you do not recognize a transaction, contact ADE promptly so we can investigate. Fraudulent refund claims, deliberate abuse of digital access, repeated chargeback misuse or attempts to retain paid benefits after a refund may result in account restriction where permitted by law.

If a referred transaction is refunded, reversed or charged back, the related affiliate commission may be reduced or reversed. If a commission has already been paid, ADE may record the amount as a clawback obligation subject to the applicable affiliate terms and law.

Payments made directly through ADE are processed through Stripe. Provider processing rules may apply alongside this policy. Nothing in this Refund Policy limits a mandatory statutory refund, redress or other consumer protection that cannot lawfully be waived.

If you disagree with a refund outcome, reply to the ADE billing response or contact payments@thisisade.com with any additional supporting information so the matter can be reviewed.

Where applicable, an eligible consumer may also seek redress from the Consumer Affairs Authority of Sri Lanka or another court, regulator or dispute-resolution body with jurisdiction.

For billing, payment, cancellation or refund questions, contact payments@thisisade.com. For general account or platform support, contact support@thisisade.com.